Frequently Asked Questions
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If I am on a trial account, can I still get support?I tried logging in but it says account doesn’t exist. What should I do?Want to see a new article?Is the Augmentt platform multi-tenant?Can I set up the product to manage my own company AND others?I see an option for Schedule a Call with a Specialist…. Do I need to do this?If I need assistance during my trial, who should I call?Do I need to make any changes to my firewall to allow the Augment agent to send SaaS data? What if the agent is not reporting in, or accurately?I need to change my MFA device but don't see the option to change itHow do I check the availability status of the Augmentt portal?How were my productivity and security grades calculated?When is your planned site maintenance?What is multi-factor authentication and why should I use it?How do I sign up for the trial?How long is the trial?Can someone give me a demo?Can I extend my trial?What functionality is available in the trial?How do I reset my Augmentt platform password?