General

System Info

• Availability status of the Augmentt Application
• Support Severity Definitions and Response Times
• How to Assign Licenses to your Companies.
• What is a browser extension?
• What is Multi-Factor Authentication and Why Should I Use it?

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Troubleshooting

• I tried logging in but it says account doesn’t exist. What should I do?
• I forgot my password – I clicked the forgot password icon, typed my email address and nothing happened. What should I do now?
• I tried submitting feedback, but not sure who to assign it to?
• Can I set -up the product to manage my own company AND others?
• I see an option for Schedule a Call with a Specialist…. Do I need to do that?

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Usage Agreements

• Service Level Agreement (SLA)
• Subscription Agreement & Terms and Conditions

How-to Videos

• Signing Up
• An Overview of the Dashboard
• Manually Upload DNS Files
• Using the Discover Dashboard
• How to Generate Reports

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