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Sign-up process seems stalled. What should I do?

Robert Grapes

Modified on: Wed, 17 Jun, 2020 at 8:42 AM

Please close your browser session and retry the Sign-up process. If it still does not work let us know and we will check our logs to identify any issues.

I tried logging in but it says account doesn’t exist. What should I do?
I forgot my password – I clicked the forgot password icon, typed my email address and nothing happened. What should I do now?
Do you have any documentation I can read?
I tried submitting feedback, but not sure who to assign it to?
What is the data that I am seeing in the product when I log in?
What is the difference between setting this up for my own company or for others?
Can I set -up the product to manage my own company AND others?
I tried uploading a file but I keep getting an error and to contact support? Now what?
I have a different file (other than Cisco and Titan), what do I do with it?
My file is 40MB and your app only accepts 35MB, what do I do with this file?
I see an option for Schedule a Call with a Specialist…. Do I need to do that?
I uploaded the file but nothing happened? How do I get my data to display?
I see a long list of supported vendors to select from in the file upload process, do you support all of these vendors?
It says “your recognized SaaS app”, but I don’t see any of these apps on my dashboard. What are these apps?
I see “your web traffic” with a bunch of URLs, what is that?
Why doesn't the report feature work?
I'm seeing Applications in my dashboard, but they don't show up under any company! What's wrong?
I just uploaded my DNS file, but there's no data in my dashboard!
I can log in to Augmentt, but not the Support Portal.
If I need assistance during my trial, who should I call?

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