This option is to provide you with a helping hand if you need it. We appreciate that learning a new product can, at times, be difficult. This option will have our support personnel go through the process and gain first-hand knowledge of any issue that you may be having. You can schedule a call with one of our onboarding specialists by using their Calendly link: https://calendly.com/augmentt-customer-success/ or you can email the team: partner.success@augmentt.com