To create a ticket in support there are 2 ways to proceed:
First, you can send an email to firstname.lastname@example.org and a ticket will be automatically created!
Second, you can do it directly at support.augmentt.com
To do so, select submit a ticket
Log into your account (If you do not have one, follow this guide to sign up https://support.augmentt.com/a/solutions/articles/60000685458)
Fill out the form, select 'Submit' and your ticket will be submitted!