The following will be a list of troubleshooting for you to trouble shoot your agent:
- Try restarting the Augmentt Agent Service.
- Make sure that your Firewall isn't blocking the IPs 18.104.22.168 and 22.214.171.124
- Check the Total web traffic. From the side menu select Configuration>Saas Applications and scroll down to Total Web Traffic. If your traffic is showing up in there, you need to add the Saas Apps to Discover.